Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Our products are carefully designed by our experts and manufactured in high-quality facilities that comply with international standards.
How long does it take to process my order?
All orders are processed within 24 hours. You will receive a confirmation email with a tracking number as soon as your package is shipped.
Do you offer product guarantees?
Yes, all our products are covered by a satisfaction guarantee. If you have a problem, our customer service team is here to help.
How can I contact customer service?
Our team is available 7/7 viapar email at newmowa.contact@gmail.Com or directly via our online chat to answer all your questions.
2. Product Questions
Are your products compatible with all smartphones?
Yes, our accessories are designed to be universal and compatible with most smartphones, whether Android or iPhone.
Do you need to refill your products before use?
Some of our products, such as LED lights, require an initial charge. We recommend fully recharging them before first use for optimum performance.
Are tripods and stands adjustable?
Absolutely! Our tripods and stands are adjustable in height and inclination, giving you maximum flexibility to capture the perfect angle.
Can the vlog camera be used for anything other than the phone?
Yes, it can be attached to other supports, such as a camera, tablet or computer, for even greater versatility.
3. Payment Questions
Is payment secure?
Yes, we use SSL encryption technology to guarantee the security of all transactions. Your banking information is protected and never stored.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal and other payment solutions depending on your country.
Can I pay in instalments?
We don't currently offer payment in instalments, but we're working on adding this option in the near future.
4. Shipping Questions
What are the delivery times?
We deliver within 2 to 4 business days anywhere in the United States.
Is delivery free?
Yes, delivery is 100% free, with no minimum purchase.
How can I track my order?
As soon as your order is dispatched, you'll receive an e-mail tracking number for your parcel in real time.
5. Newmowa Questions
What is Newmowa ?
Newmowa is a brand specializing in accessories for photography and content creation. We offer innovative products to improve the lighting, stability and quality of your shots.
Do you have exclusivity on these products?
Yes, Newmowa has exclusivity on these products. You won't find them anywhere else with our quality and guarantee.
What are Newmowa's commitments ?
We are committed to offering high-performance products, a smooth customer experience and fast delivery (2 to 4 days). Our goal is to facilitate content creation with reliable and accessible tools.
How can I contact Newmowa customer service?
You can contact us at any time via our e-mail or online chat . We usually reply within 24 hours.
Choosing a selection results in a full page refresh.
